Buyer questions
Straight answers.
Everything buyers ask about payment, inspection, returns, financing, and shipping — answered the way we'd answer on the phone.
How does payment work?
Full payment is required when placing your order. Jbc Transport Group Missouri securely holds your payment until you receive your item and complete a 10-day inspection period to decide whether to keep it.
What happens during the 10-day inspection?
After your item arrives, you have that window to inspect it and ensure it meets your expectations. If it doesn't, you can return it at no cost for a full refund.
How can I return an item?
To return an item within the inspection period, contact our customer support team. We'll arrange pickup, and your refund will be processed once the item is returned in its original condition.
What should I do if I encounter issues during inspection?
If you have any issues or questions during inspection, contact our support team for a smooth, stress-free process.
Do you offer financing options?
Yes. We provide flexible financing solutions to make purchasing your equipment easier. Contact us to find the best option for your situation.
Is returning an item free?
Absolutely. Returns within the inspection period are completely free. We cover all pickup and shipping costs.
How long does it take to receive my refund?
Refunds are processed promptly after the returned item is picked up, usually within 24 hours.
What if I decide to keep the item after inspection?
If you choose to keep your item, your payment will be finalized, and ownership will officially transfer to you.
How do I contact Jbc Transport Group Missouri?
Our customer support team is ready to assist. You can reach us via the contact form, phone, or email listed on our website.
How much does shipping cost?
We handle shipping with our own trucks and large trailers, allowing us to transport multiple items at once. This helps us offer competitive rates starting at $0.80 per mile.